Frequently Asked Questions

General FAQ

Being organic consists of being a few things. It means that our hives are situated on pristine areas of land at least 3km away from any intensive farming or industrial zones. It also means that we don’t put any synthetic chemicals in our honey or in our hives to combat mites, other pests and parasites.

Shipping & Delivery FAQ

We offer FREE DELIVERY within New Zealand on all orders over NZ $100 total.

For orders under this amount, the cost of delivery is just $15.00 per order.

All orders are sent with ‘Track & Trace’ and bar any uncontrollable delays within the postal system are delivered within 4 working days within New Zealand.

Please note that if there are no delivery instructions left on our checkout page your parcel will be left with ‘Authority to Leave’.

Honey Subscriptions Terms & Conditions

Subscriptions may be cancelled at any time.

If you placed your order using Paypal as a payment option you will need to contact us via email before your next order renewal date to cancel your order.

If you placed your order using a credit card you can log in to your account and cancel your subscription in your dashboard before your next order renewal date.

Subscriptions cancelled after the date of renewal will not be refunded for the transaction and the cancellation will apply to any following orders.

TranzAlpine Honey welcomes your feedback about your cancellation and if there is anything we will be able to do instead of processing your cancellation, please let us know.

Organic Loyalty Club Terms & Conditions

  1. There is no cost to join or be a member of the TranzAlpine Organic Loyalty Club
  2. Organic Loyalty Club points and rewards are not transferable and can only be used for the account holder that has accumulated them
  3. Organic Loyalty Club points and rewards are collected and added to your points balance upon the completion of an online order on to be redeemed on a future order
  4. Organic Loyalty Club points and rewards cannot be collected or redeemed from the purchase of a TranzAlpine Honey product from another retailer

All Terms & Conditions

Find our Terms of Trade information HERE.

If you receive an incorrect order or the product is damaged please refer to the Returns and Refunds Policy