Returns and refunds Policy

The Consumer Guarantees Act sets out minimum standards for goods sold on our website.

If you are unhappy with your purchase for any reason you should contact us to raise your concerns and we will do our best to remedy the situation to your satisfaction.

We have rigorous quality standards but there is always the possibility that a product is delivered with a fault or develops a fault later on.

Under the Consumer Guarantees Act in the event that goods sold are deficient or are faulty, we have a right to replace or refund the product. Follow the procedure below to return the product for inspection.

We package our products carefully and send them using an appropriate delivery method, so, you can expect your order to arrive in perfect condition. Very occasionally a parcel may get squashed and the contents inside suffer some damage.

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as the courier may need to inspect it. Follow the procedure below to organise a replacement product.

If you have received the wrong product, we apologise for the inconvenience. You are more than welcome to an exchange or refund – contact us to discuss your situation. We will happily organise an exchange once the incorrect item has been returned in a resaleable condition.

Subscriptions may be cancelled at any time.

If you placed your order using Paypal as a payment option you will need to contact us via email before your next order renewal date to cancel your order.

If you placed your order using a credit card you can log in to your account and cancel your subscription in your dashboard before your next order renewal date.

Subscriptions cancelled after the date of renewal will not be refunded for the transaction and the cancellation will apply to any following orders.

TranzAlpine Honey welcomes your feedback about your cancellation and if there is anything we will be able to do instead of processing your cancellation, please let us know.

1. Contact us to let us know that you wish to return or exchange a product.
2. We will send you clear instructions explaining what to do including how to return the product. Follow these instructions to package the item and send it back within 14 days. For valuable items we recommend you use a signed-for delivery service with proof of postage.
3. For a valid claim under this section we will either send out a replacement product at no expense or offer a full refund. In addition we will pay reasonable return postage costs.
4. Where your return results in a refund rather than product replacement your total refund will be the cost of the original product purchased together with any associated postage plus reasonable return postage costs. We will make the refund to your original card, or re-issue Gift Vouchers, no more than 14 days after your return is finalised.